New PMO Central customers are always impressed with our roadmap process, but have never heard of this technique before. Yet again, Métier stands out with something unique in the PPM industry. Believe it or not, for us, it’s not only about software. It’s not only about the near term. It’s about a roadmap to help you monitor and execute the plan to achieve your strategy.
In the early days of the company, people advised us to stay away from services. “Sell and go, like other software companies”, they advised. But, we couldn’t leave our customers when they needed us. We realized that our expertise in PPM and their domain expertise was an incredible partnership. We’ve never sold just our software. We have always sold our expertise right alongside the software. As we became more sophisticated, we built a suite of services ultimately culminating in PMO Central. We built a long term partnership offering that helps our customers to get to the better place than just implementing our software. Now, the offering has evolved to award-winning PPM consulting at a SaaS price point with an SLA that covers most of what you need, but with value–added services to help fill your gaps. The roadmap is the plan that drives what we deliver and recommend. Because it is tied to your organizational strategy, the PMO Central roadmap process delivers consistent value to your organization through PPM Maturity.
Industry analysts and our own experience says that our customers will receive 100% ROI on the software implementation in short order, usually not much longer than the implementation itself. When you implement PPM software, it results in a fairly rapid cessation of doing dumb projects. Silly projects may last a bit longer, but the dumb projects are the ones that really cost an organization. Once implemented, what happens next is where the real success lies. Does the software become a dumb repository for standard reporting, or does it become the engine for continuous improvement?
PMO Central is in the maturity business and the ROI for maturity far outpaces the initial software implementation ROI. It is not even close. As part of the initial implementation, PMO Central assists the customer in developing a roadmap for the “to be” state. Milestones are developed for each new capability along with the accompanying metrics. Our benchmarking metrics provide clients insight into how well they are performing, compared to their peers, and provides them with realistic goals to improve based on their current maturity. The metrics drive changes to the roadmap, which drive adoption of new capabilities, which drive enhanced metrics, rinse and repeat.
Real human experts in a certain domain, virtually enhancing a SaaS driven software product is the next great sea change for enterprise software. We are already there. We have been recognized by truly independent third parties as the cutting edge of business intelligence, interface design, and exemplary project management methods. Our suite of things we sell speaks of a company that wants to engage with customers for long term success.
Not bad that you also get ever increasing ROI and real help getting there.